Sign up for 10% off your first order. Sign Up

FAQ

Find answers to common questions about our products, services, and policies.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
Contact Us
About Us

Shopping Information

How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.

Payment Information

What payment methods do you accept?
We accept list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers.
Is my payment information secure?
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
What happens if my payment fails?
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.

Order & Returns

What is your return policy?
We offer a [14] day return policy. You can return eligible items within [14] days of receiving your order.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Who pays for the return shipping?
Specify who pays for return shipping, e.g., customer, seller
Can I exchange an item?
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.

Ordering from Key

How do I place an order on KeyHelp?
Placing an order on KeyHelp is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Can I track my order?
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
What should I do if I receive the wrong or damaged item?
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
Do you offer wholesale?

Absolutely. We specialize in wholesale and bulk supply, managing a USA-based warehouse to ensure fast processing and consistent stock for our B2B partners. Please contact us for a custom quote.

Big Save!

Wholesale Advantage: Receive instant access to B2B pricing tiers and dedicated fulfilment updates.
Your personal data will be used to support your experience throughout this website and for other purposes described in our Privacy Policy.
No, thanks! don't show again

Super Save!
Big Promotion

Enter the code below at checkout to get 15% off your first order.
Don't show this popup again.

Big Save!
10% Coupon!

Enter the code below at checkout to get
10% off your first order.
You may also like...
Continue Shopping
Home
Account
Shop
0
Wishlist
0
Cart

Search Our Site

Trending Search
Popular Products

Edit Option

Shopping Cart
Your cart is currently empty!.

You may check out all the available products and buy some in the shop.

Continue Shopping
Add Order Note
Estimate Shipping